Payment Options

Online orders

The following payments are accepted at The House of Shoes online store:

  • Credit/Debit Visa
  • Credit/Debit Mastercard
  • Amex
  • Afterpay
  • Paypal
  • Zip


In store purchases

If you visit us in store, we have the following payment options available:

  • Cash
  • Credit/Debit Visa
  • Credit/Debit Mastercard
  • Amex
  • Afterpay
  • Layby 


Layby Agreement

Updated 3 March 2020. Available in store only.


Contact details

All customers must provide a phone number and email address, or two phone numbers. It is the customer’s responsibility to check their contact details have been entered correctly by The House of Shoes staff on their layby docket and rectify any errors immediately. The House of Shoes will not be held responsible for any errors in customer contact details when The House of Shoes is unable to reach the customer in accordance with their layby and this agreement.



A deposit of 20% is required to begin a layby.



2 months for full priced items. 1 month for sale items.

It is the customer’s responsibility to adhere to layby terms. The House of Shoes will not remind customers if their layby term expires. If the customer’s layby term expires, the customer is in breach of this agreement.


Returns after Layby completed

At/after the competition of a layby, The House of Shoes does not accept any returns or exchanges for items that were placed on layby under the Layby Agreement. Customers will be refused exchange, credit or refund, unless deemed faulty.  



Customers must make at least one payment per month. More regular payments (weekly or fortnightly) are accepted. The item(s) placed on layby will be provided to the customer upon final payment. The House of Shoes Loyalty Dollars earned and Afterpay cannot be used as payment methods on laybys.

It is the customer’s responsibility to adhere to regular payments. The House of Shoes will not remind customers if payment deadlines lapse. If deadlines lapse, the customer is in breach of this agreement.


Termination by Customer

Customers may cancel their layby at any time. In doing so, the customer will be charged 20% of the item(s) worth at the time of layby commencement. All other moneys will be refunded to the customer using their original payment method(s).

Additional termination charges will be applied if the price of the item(s) have decreased in price over the term of the agreement. For example, if a pair of boots placed on layby in June worth $300 was reduced to $200 during a sale period at the time the customer cancels their layby in July, the deposit paid (20% = $60) plus a termination fee to recoup losses of $40 will be applied, totalling $100.


Termination by The House of Shoes

The House of Shoes may cancel the agreement if for any unexpected reason they are unable to provide the customer with the item(s). All payments made by the customer will be refunded by The House of Shoes.


Customer Breach of Layby Agreement

If the customer breaches this agreement, all items placed on layby will be returned to The House of Shoes stock, and Termination by Customer charges will be applied. The customer will be prevented from entering into another layby agreement with The House of Shoes for a period of 12 months.


The House of Shoes Breach of Layby Agreement

If The House of Shoes breaches this agreement by causing undue damage to the item(s) whilst in storage, on-selling the item(s) or any instance whereby the item(s) are no longer available, all moneys paid on the layby will be refunded to the customer.


By placing a deposit on the goods, the customer acknowledges and agrees to the terms above.

Cooling off period: 48 hours from the time deposit was paid. Payments returned to customer and shoes returned to store.