Payment Options
Online orders
The following payments are accepted at The House of Shoes online store:
- Credit/Debit Visa
- Credit/Debit Mastercard
- Amex
- Afterpay
- Paypal
- Zip
In store purchases
If you visit us in store, we have the following payment options available:
- Cash
- Credit/Debit Visa
- Credit/Debit Mastercard
- Amex
- Afterpay
- Layby
Important Notices regarding Australian Buy Now Pay Later Regulations:
- Zip Pay: Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and Zip Pay will waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment with Zip Pay. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
- Afterpay: When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks. To find out more, visit the Afterpay website .
Layby Agreement
Updated 3 March 2020. Available in store only.
Contact details
All customers must provide a phone number and email address, or two phone numbers. It is the customer’s responsibility to check their contact details have been entered correctly by The House of Shoes staff on their layby docket and rectify any errors immediately. The House of Shoes will not be held responsible for any errors in customer contact details when The House of Shoes is unable to reach the customer in accordance with their layby and this agreement.
Deposit
A deposit of 20% is required to begin a layby.
Term
2 months for full priced items. 1 month for sale items.
It is the customer’s responsibility to adhere to layby terms. The House of Shoes will not remind customers if their layby term expires. If the customer’s layby term expires, the customer is in breach of this agreement.
Returns after Layby completed
At/after the competition of a layby, The House of Shoes does not accept any returns or exchanges for items that were placed on layby under the Layby Agreement. Customers will be refused exchange, credit or refund, unless deemed faulty.
Payments
Customers must make at least one payment per month. More regular payments (weekly or fortnightly) are accepted. The item(s) placed on layby will be provided to the customer upon final payment. The House of Shoes Loyalty Dollars earned and Afterpay cannot be used as payment methods on laybys.
It is the customer’s responsibility to adhere to regular payments. The House of Shoes will not remind customers if payment deadlines lapse. If deadlines lapse, the customer is in breach of this agreement.
Termination by Customer
Customers may cancel their layby at any time. In doing so, the customer will be charged 20% of the item(s) worth at the time of layby commencement. All other moneys will be refunded to the customer using their original payment method(s).
Additional termination charges will be applied if the price of the item(s) have decreased in price over the term of the agreement. For example, if a pair of boots placed on layby in June worth $300 was reduced to $200 during a sale period at the time the customer cancels their layby in July, the deposit paid (20% = $60) plus a termination fee to recoup losses of $40 will be applied, totalling $100.
Termination by The House of Shoes
The House of Shoes may cancel the agreement if for any unexpected reason they are unable to provide the customer with the item(s). All payments made by the customer will be refunded by The House of Shoes.
Customer Breach of Layby Agreement
If the customer breaches this agreement, all items placed on layby will be returned to The House of Shoes stock, and Termination by Customer charges will be applied. The customer will be prevented from entering into another layby agreement with The House of Shoes for a period of 12 months.
The House of Shoes Breach of Layby Agreement
If The House of Shoes breaches this agreement by causing undue damage to the item(s) whilst in storage, on-selling the item(s) or any instance whereby the item(s) are no longer available, all moneys paid on the layby will be refunded to the customer.
By placing a deposit on the goods, the customer acknowledges and agrees to the terms above.
Cooling off period: 48 hours from the time deposit was paid. Payments returned to customer and shoes returned to store.
