Payment Options

 

Online orders

The following payments are accepted at The House of Shoes online store:

  • Credit/Debit Visa
  • Credit/Debit Mastercard
  • Amex
  • Afterpay
  • Paypal
  • Zip

  

In store purchases

If you visit us in store, we have the following payment options available:

  • Cash
  • Credit/Debit Visa
  • Credit/Debit Mastercard
  • Amex
  • Afterpay
  • Layby (full priced items only)

 

Important Notices regarding Australian Buy Now Pay Later Regulations:

  • Zip Pay: Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and Zip Pay will waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment with Zip Pay. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
  • Afterpay: When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks. To find out more, visit the Afterpay website .

 

Layby Agreement

Updated 1 July 2026. Available in store only.

 

Contact Details

Customers must provide either a phone number and email address; or two contact phone numbers. It is the customer's responsibility to ensure their contact details are correct at the time the layby is created. The House of Shoes will not be responsible for any inability to contact the customer due to incorrect contact details provided by the customer.

 

Deposit

A minimum deposit of 20% of the total purchase price is required to commence a layby. Customers may pay more than the minimum deposit if they wish. Reward Dollars cannot be used towards the minimum deposit amount.

 

Layby Docket

The layby docket issued at the commencement of the layby forms part of this agreement and specifies the goods, total purchase price, deposit paid and payment details.

 

Term

The maximum layby term is two (2) months from the commencement date. It is the customer's responsibility to ensure the layby is paid in full within the agreed term. The House of Shoes is not required to provide payment reminders or notify customers of upcoming expiry dates.

 

Eligible Items

Layby is available on full-price merchandise only. Layby is not available on discounted, clearance, sale or promotional items.

 

Payments

Customers must make at least one payment each calendar month during the layby term. More frequent payments, including weekly or fortnightly payments, are welcome. The goods will remain the property of The House of Shoes until the layby has been paid in full. Goods will be released to the customer upon receipt of final payment.

 

Cancellation by Customer

Customers may cancel their layby at any time. If a customer cancels their layby, The House of Shoes will deduct a cancellation and administration fee of $35.00 from the total amount paid. The balance of payments made will be refunded using the original payment method where possible.

 

Cancellation by The House of Shoes

The House of Shoes may cancel a layby agreement if, for any unforeseen reason, it is unable to supply the goods subject to the layby.

In this circumstance, all monies paid by the customer will be refunded in full.

 

Customer Default

If a customer:

·       fails to make at least one payment each calendar month; or

·       fails to complete payment within the agreed layby term,

The House of Shoes may treat the layby as cancelled. The goods will be returned to stock and the cancellation provisions outlined above will apply. The House of Shoes reserves the right to refuse future layby arrangements to customers who repeatedly fail to comply with layby terms.

 

The House of Shoes Default

If The House of Shoes breaches this agreement by:

·       selling the goods to another customer;

·       causing damage to the goods while in storage; or

·       otherwise becoming unable to supply the goods,

all monies paid by the customer will be refunded in full.

 

Returns and Exchanges

A layby allows customers an extended period to consider their purchase while the goods are reserved exclusively for them and unavailable for sale to other customers. For this reason, once a layby has been completed and the goods have been collected, the transaction is considered final and The House of Shoes' standard 14-day change-of-mind returns policy does not apply.

Returns, exchanges, credits or refunds will not be provided where a customer later decides the goods are not suitable, comfortable, the preferred fit, colour or style. This policy does not exclude or limit any rights available under Australian Consumer Law, including rights relating to faulty, damaged or incorrectly described goods.

 

Customer Acknowledgement

At the commencement of the layby, customers will be provided with a summary of the key terms of this agreement and asked to acknowledge their acceptance of those terms. By paying a deposit and signing the layby agreement summary, the customer acknowledges that they have read, understood and agreed to be bound by this Layby Agreement.